Privacy Policy

Welcome to Ezyfood (formerly Indomeal). Your privacy is of paramount importance to us. This Privacy Policy outlines how Ezyfood collects, utilizes, safeguards, and processes personal information when you use our website, mobile interface, or order our flash-frozen and retort ready-to-eat meals.

1. Information We Collect

To process your food orders and provide seamless cold-chain delivery, we collect the following categories of information:

• Identity & Contact Details: Name, delivery address, pincode, mobile phone number, and email address.
• Order & Dietary Preferences: Items purchased, custom order requests, dietary preferences (veg, non-veg, retort vs. frozen), and delivery slot choices.
• Payment Information: Handled entirely through RBI-approved, PCI-DSS Level 1 certified payment gateways (such as Razorpay and Cashfree). Ezyfood does not capture or store your debit/credit card numbers or CVV.
• Technical & Device Data: IP address, browser type, device identifiers, and session data to optimize loading speed and prevent unauthorized checkout access.

2. How We Use Your Personal Data

We use your personal data strictly for legitimate operational purposes:

• Fulfilling and packing your food orders at our Central Cold Hub.
• Scheduling and executing cold-chain delivery to your specific pincode.
• Sending transaction receipts, OTP logins, and real-time delivery status updates via SMS, WhatsApp, and Email.
• Providing responsive customer support for inquiries or temperature tracking.
• Notifying you about newly launched seasonal delicacies, chef specials, or promotional discount codes (you may opt out at any time).

3. Data Protection & Security Standards

We implement state-of-the-art security measures to safeguard your personal data:

• 256-bit SSL/TLS Encryption: All transactions and form submissions are protected with high-grade HTTPS encryption.
• Strict Access Controls: Only authorized logistics and customer relations staff have access to order delivery details.
• Zero Data Selling: We NEVER sell, lease, or monetize customer personal information to third-party marketing companies.

4. Third-Party Disclosures

We share data exclusively with verified operational service providers who assist us in delivering our service:

• Temperature-Controlled Logistics Partners: For accurate address routing and delivery confirmation.
• Secure Payment Gateways: For processing online UPI, Card, and Net Banking transactions.
• Regulatory Authorities: Only when strictly required by law or judicial process.

5. Cookies & Local Storage

Our platform uses essential cookies to remember items in your shopping cart, maintain your logged-in session, and preserve food comparison selections. You can disable non-essential cookies through your browser settings without affecting core order capabilities.

6. Contacting Our Data Privacy Team

If you have questions regarding this Privacy Policy, wish to access your personal data, or request account data deletion, please reach out to:

Data Protection Officer
Ezyfood India Pvt Ltd
Central Cold Storage Hub, B3 Saptarshi Industrial Complex, Kolkata, West Bengal - 700056
Email: privacy@ezyfood.in / support@ezyfood.in
Helpline: +91 84204 40220