Frequently Asked Questions

All items are packed in an insulated thermal styrofoam container with food-grade dry ice packs. The dry ice sublimates slowly, maintaining an internal ambient temperature below -18°C for up to 48 hours. Orders within Kolkata and metro cities are also dispatched via temperature-controlled refrigerated delivery vans.

Open the outer thermal box carefully. Transfer all dishes marked "Keep Frozen -18°C" (such as Biryanis, Momos, Curries, Halwa) immediately into your home deep freezer compartment. Retort pouches marked "Boil-in-the-Bag" can be stored in your kitchen pantry at ambient room temperature.

The dry ice is enclosed inside a sealed protective outer sleeve. Do not touch dry ice with bare skin, as sub-zero contact can cause frostbite. Leave the empty shipping box in a well-ventilated space; the dry ice will safely evaporate into gas within a few hours.

No thawing needed! Our meals are specifically formulated to go straight from your freezer into the microwave, boiling water, or air-fryer. Defrosting beforehand can cause excess moisture release and affect the texture of rice and pastry.

Boil-in-the-Bag pouches are made from food-grade 4-ply barrier foil that withstands boiling temperatures without leaching any chemicals. Simply immerse the sealed pouch in a pot of boiling water for 3 to 5 minutes. Snip the corner with scissors and pour out hot, fresh curry onto your plate with zero dirty pots or pans!

Yes, 100% truth! We use physics instead of chemistry. For frozen items, sub-zero blast-freezing instantly halts cellular degradation. For retort pouches, high-temperature thermal sterilization in hermetically sealed pouches prevents microbial survival. We add ZERO artificial preservatives, ZERO synthetic food colors, and ZERO MSG.